Cancellation Policy - Central Coast
Now for the fun part – unfortunately, every adventure company needs a cancellation policy because they are reserving time slots, equipment, and guides for you. Our goal is to present you with our cancellation policy in a clear and concise way. This is so that you don't lose any time or money when booking with us and understand expectations.
Our cancellation policy is as follows:
Please call at least 24 hours in advance to reschedule your Lessons and or Rentals. If you do not call 24 hours in advance to cancel you will be charged in full. It is important to call outside of 24 hours so that we can offer you a full refund.
If you need to reschedule we will do our best based upon availability at no additional charge. Just make sure you call at least 24 hours in advance and we will do the best we can to fulfill your needs while also adhering to our cancellation policy. We look forward to seeing you!
When you rent our equipment, you agree to the cost of repair or replacement via our liability waiver. Little scratches, nicks, paint chips, soft top peels are fine. We are mostly concerned about actual breakage, buckling, dents, or damage done to equipment that requires the replacement of parts, or drastically devalues the equipment.
When renting our equipment you are agreeing to be accountable for the equipment if damaged or lost; you will be responsible for repair or replacement costs in such cases.
Hopefully our cancellation policy is clear and easy to understand. Please do not hesitate to call or email us with any inquiries you might have. We are happy to help with any questions, comments or concerns!